Fractional CX Team
We help small to medium sized organisations improve their customer experience by embedding our fractional CX team to provide expert CX insight, strategy, design and delivery capability.
It's a great way to start or expand your in-house CX capability with access to a broad array of experts with a lower overhead cost.
For a fixed amount of time in a given month - often just a handful of days - you can access a breadth of CX skills and capabilities from the collective.
We can tailor a team composition to meet your CX maturity, needs and budget.
Frequently asked questions about fractional CX team
What are the benefits of using a fractional resource?
A fractional resource arrangement is a great option if you want to get specialised support but don't have the budget to invest in a full-time team member.
Particularly for small to medium sized organisations, using a fractional resource arrangement means focus is applied to what you need the most help with,
Accessing broad CX skills, knowledge and capabilities from the Humind collective - it's like having an a la carte selection. You choose only what works for you and skip spending extra on what doesn't!
We offer trusted, affordable, experienced CX talent who will serve as an extension of your organisation and team.
Is there a minimum commitment for using the fractional CX team?
Our fractional CX team is offered on a month-to-month basis. This flexibility can be particularly beneficial when your organisation has changing needs and demands over time.
Is this only available for small to medium sized businesses?
We work with organisations of all shapes and sizes.
For larger organisations, our fractional CX team may be particularly beneficial when you have a short-term or interim resourcing gap that needs to be filled.
For example - covering for a period of parental leave or long service leave, or as surge capacity for critical CX projects and initiatives.